Managed Service Agreement

Applied Micro’s Managed Service Agreement (MSA) is your professional IT department. Our MSA program allows you to have the luxuries of a full IT staff without the cost of implementing one. The program is unique in that we give you priority service, a full service help-desk, back-up servers, constant monitoring of your networks, and discounted labor rates. When setting up the MSA we will work with you to personalize your agreement and make sure it fits your businesses exact needs. We are confident that we will build a lasting relationship with you and make a positive difference in your daily business. This network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

• Server traffic and load
• Hardware integrity and reliability
• Storage space and availability
• Back up success and failures
• Anti-virus protection

Benefits of Applied Micro’s MSA:

• You’ll avoid expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place. As a matter of fact, we guarantee it.
• You’ll experience faster performance, fewer “glitches”, and practically zero downtime. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
• You’ll feel as though you have an in-house IT department without the costs. As a network maintenance customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
• You’ll receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do. Under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
• You’ll eliminate trip fees and receive faster support response because the remote monitoring will enable us to access and repair most network problems right from our offices.
• You’ll be able to budget for network support just like rent or insurance and avoid unexpected emergency costs.
• You’ll sleep easier knowing the “gremlins at the gate” are being watched and kept out of your network.
• You’ll safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.
• You’ll gain incredible peace of mind. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.

Applied Micro has Microsoft certified Engineers and Professionals to provide an array of services to secure and protect your technology. We are an A+ certified staff.